Slightly technical things that will make you better at interacting with your customers.

Draft - Support Email Tracking

May 3, 2020

Curious to know if your customers are actually reading the emails you're sending them? Tracking pixels are commmonly used in marketing—and they're easy enough to implement in a support context as well.

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Tracking Article Ratings

April 15, 2020

Article ratings are a great indication of whether or not your knowledge base articles are deflecting case submissions. Let's explicitly monitor for article ratings on both a generalized, and user specific basis.

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Segment & Zendesk

April 14, 2020

When properly integrated into your customer support knowledge base, Segment can provide some incredible insight into your customers' self-service experience. Let's integrate Segment with Zendesk Guide—it only takes a few minutes.

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Featured Image Bug Post

June 29, 2018

This is really only here because the gatsby build will fail if at least one post to have a featuredImage. I'll have to debug this later, but I'd bet I can just change they query in the config.

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